Privacy Policy | Settom Goal Setting

Introduction

Settom Goal Setting ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

Information We Collect

Information You Provide Directly

Contact Information: Name, email address, and any other information you provide when submitting inquiry forms or contacting us.
Program Information: Details about your goals, challenges, and preferences shared during consultations and program sessions.
Communication Records: Correspondence via email, session notes, and program-related communications.
Payment Information: Billing details processed through secure third-party payment processors.

Information Collected Automatically

Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Pages visited, time spent on pages, and navigation patterns on our website.
Cookies: Data collected through cookies as detailed in our Cookie Policy.

How We Use Your Information

We use your personal data for the following purposes:

To provide and deliver our coaching and transformation programs
To communicate with you about your inquiries, programs, and sessions
To process payments and maintain financial records
To improve our services and website functionality
To send relevant updates about our programs (with your consent)
To comply with legal obligations and resolve disputes
To protect against fraud and ensure security of our services

Legal Basis for Processing

We process your personal data based on:

Contract Performance: To fulfill our obligations under our service agreement with you
Legitimate Interests: To operate our business, improve services, and maintain security
Legal Compliance: To meet regulatory and legal requirements
Consent: For marketing communications and non-essential cookies

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, email services, and website hosting
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Active client data is retained throughout the duration of your program and for 3 years afterward
Financial records are kept for 7 years to comply with tax regulations
Marketing data is retained until you withdraw consent or request deletion
Technical and usage data is typically retained for 2 years

Your Rights

Under applicable data protection laws, you have the following rights:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data under certain circumstances
Restriction: Request limitation of how we process your data
Portability: Receive your data in a structured, commonly used format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Staff training on data protection practices
Secure backup and recovery procedures

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

International Data Transfers

Your data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions recognizing equivalent data protection standards
Binding corporate rules for intra-group transfers

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: Marina Bay Financial Centre, 8 Marina Boulevard, #12-07, Singapore 018981

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commission Singapore (PDPC) or your local data protection authority.